We are committed to providing the highest standard of service to our clients. However, if you are unhappy with any aspect of our service, please let us know immediately so we can address your concerns.
How to make a complaint
You can raise your complaint verbally, in writing, or by email. We will acknowledge your complaint within 7 days and provide a detailed response within 8 weeks.
What happens next
If you are not satisfied with our response, you can refer your complaint to the Legal Ombudsman:
You must usually contact the Legal Ombudsman within 6 months of our final response.
SRA Complaints
If you are concerned about our professional conduct, you can contact the Solicitors Regulation Authority (SRA): www.sra.org.uk.
